Queensland Insurance Building Consultancy

Simply Good Reports.
Every Claim.
Every Time.

Monarch Building Consultants delivers precise, defensible building assessments, roof causation reports, and specialist inspections that Insurers, loss adjusters, and panel builders can act on with confidence, written clearly enough for claims staff and homeowners alike, and technically unassailable under scrutiny.

Our Services Engage a Consultant
Grade 10–12
Every report written so any claims consultant, homeowner or builder can follow the logic without a second read
48 hrs
Standard report turnaround from site attendance, because claims move on timelines
SEQ+
Based in Brisbane, covering Gold Coast to Sunshine Coast, Toowoomba and beyond

"Simply Good Reports"

QBCC Licensed GICOP 2026-Ready Proximate Cause Analysis 48-Hour Turnaround $20M Public Liability

What We Do

Specialist reports across the full scope of insurance building claims. Our methodology is consistent regardless of claim type or complexity.

🏠

Building Assessments

On-site assessment identifying proximate cause, resultant damage, and reinstatement scope across all major claim types.

  • Storm, hail and cyclone events
  • Flood and rainwater run-off
  • Escape of liquid
  • Fire damage
  • Theft and malicious damage
🔍

Roof Causation Reports

Specialist roof inspection distinguishing storm and impact damage from wear, maintenance defects, and installation issues.

  • Metal sheeting (Trimdek, Colorbond, Custom Orb)
  • Concrete and terracotta tiles
  • Ridge cap and pointing
  • Sarking, anticon, dektites
  • Hip, valley and skillion
📋

Scope of Works & Estimates

Itemised scope and estimate documents structured so a builder can quote accurately without calling for clarification.

  • Detailed line-item estimates
  • Room/area with dimensions
  • Prelims and insurances included
  • Supplement assessment
⚗️

Specialist Inspections

Technical inspections for complex claims including ACM identification, moisture investigation, and structural assessment.

  • ACM / asbestos identification
  • Moisture and Category 3 water
  • Structural impact assessment
  • Post-repair quality inspection
💧

Escape of Liquid

Source identification, flow path analysis, category classification, and full resultant damage scope for EOL claims.

  • FlexiHose and supply line failures
  • AS/NZS 3500.3 compliance
  • Water category classification
  • Drying scope assessment
🔥

Fire Damage Assessment

Post-fire assessment covering fire, heat, smoke, and suppression damage, including ACM shed structures common to Queensland properties.

  • Proximate cause determination
  • Smoke, heat and suppression damage
  • ACM shed structures
  • Full reinstatement scope
Full Service Detail

Built for the New Code

The redrafted General Insurance Code of Practice is the biggest overhaul to claims handling standards in years, moving towards legally enforceable Insurer obligations, an Expert Report Best Practice Standard, and automatic claim acceptance after 12 months unresolved. For Insurers and loss adjusters, that means the quality and timeliness of the expert reports underpinning a claim now carry direct compliance weight.

Monarch's reporting standard was built around exactly this pressure point: causation findings that are evidence-led and standards-referenced, scopes that don't need rework, and turnaround that keeps a claim inside any reasonable timeframe rather than contributing to delay.

⚖

Expert Report Standard, Already the Default

Proximate cause stated plainly, resultant damage separated from pre-existing condition, and every finding tied to physical evidence, the practice the new Code's Expert Report Best Practice Standard is built to enforce.

⏱

Turnaround That Protects the Timeline

48-hour standard reporting and 72-hour specialist reporting reduce the risk of a claim drifting towards the automatic-acceptance threshold the new Code introduces.

🤝

A Resource for Loss Adjusters, Not Just Builders

While Monarch is engaged through the panel builder, our findings, mud maps, and scopes are written for the loss adjuster and Insurer reviewing the claim, clear enough to action without a follow-up call.

Complex or Disputed Claim?

For claims where causation is disputed, a builder disagreement has stalled progress, or an in-house assessor needs independent input, Monarch can be engaged directly by the Insurer or loss adjuster.

Independent Expert Assessment

The Monarch Way

Three principles that govern every inspection, every report, and every interaction.

01

Simply Good Reports

Technically accurate. Written at a Grade 10-12 level. Clear for claims consultants, homeowners, and builders, and unassailable for Insurers. If the logic isn't clear enough to follow, the report isn't finished.

02

Respect for All

Every person in the insurance claims process deserves respect. From parking on the street rather than the driveway, to removing shoes before entering a property, to treating every property as if it were our own, professionalism is non-negotiable.

03

Minimising Impact

An insured event is often traumatic for families. Monarch is committed to reducing claims process stress through clear communication, prompt reporting, and ensuring the customer feels they are in capable hands.

Built for the Whole Claim Lifecycle

Monarch operates as a specialist contractor to insurance builders, providing the causation and scope intelligence that allows claims to move forward with confidence, for the builder commissioning the work and for the Insurer or loss adjuster relying on the outcome.

⚖

Evidence-Led, Every Time

Every finding is grounded in physical evidence. Proximate cause is stated clearly. Pre-existing defects are distinguished from resultant damage. The estimate restores to pre-loss condition, not better.

📐

Standards-Referenced

Applicable Australian Standards and NCC provisions, including AS 1562.1, AS/NZS 3500.3, AS 1720.1, AS 2050 and others, are referenced where relevant, giving the report weight that holds up under scrutiny.

⚡

48-Hour Turnaround

Standard reports are delivered within 48 hours of site attendance. Complex and specialist reports within 72 hours. We understand that delays cost everyone, and we don't create them.

🤝

GICOP-Ready Process

Appointment scheduling, on-site conduct, and communication all follow GICOP obligations, and are positioned for the enforceable standards and Expert Report Best Practice requirements arriving with the redrafted Code. Insurers and builders can rely on Monarch not to create compliance exposure.

🏗

QBCC Licensed Builder

Monarch is a QBCC Licensed Building Contractor in its own right, not just a building inspector. Findings on scope, methodology, and reinstatement are made with a builder's understanding of construction practice and cost, not just a desktop assessment of the damage.

Storm damaged roof sheeting
"An intelligent person writes a detailed report. A smart person writes one that a claims consultant can process without making a mistake."

- The Monarch Standard

Built on PrimeEco

Monarch operates entirely through PrimeEco (Prime Ecosystem / CoreLogic), the platform purpose-built for insurance claims management. Every report, photo, and communication runs through the one system, removing the gaps that slow claims down.

📥

Streamlined Allocation

Claim instructions are received, accepted, and scheduled directly in Prime, removing the back-and-forth of phone calls and emails to confirm a job is on.

💬

Unified Communication

All correspondence between Monarch, the builder, and the Insurer sits in one auditable thread against the claim, rather than scattered across email and SMS.

📂

Document Sharing

Reports, estimates, photographs, and mud maps are uploaded directly to the claim file, immediately visible to every authorised party without manual forwarding.

📊

Claim Status Visibility

Builders and Insurers can see real-time claim status and progress within the platform, reducing status-check calls and giving full visibility over where a claim sits.

🖼

Labelled Photo & Evidence Management

Every image is captured, labelled, and attached to the relevant finding within Prime before leaving site, keeping the evidence trail intact and easy to follow.

🔗

Seamless Workflow Integration

Because Monarch works natively in Prime, there's no separate system to log into or export from, integrating directly with the Prime-based workflow already used by panel builders and Insurers.

Ready to Engage Monarch?

Contact us to discuss a claim referral, a panel arrangement, or how Monarch's reporting can support your loss adjusting workflow.

Get in Touch Download Capability Statement